![]() I was an engineer for half and a shift lead for the other half. I worked for Cisco's Telepresence support department for approximately a year, between 2011-2013. VPNs, Jabber, Expressway gateways, Certificates, Maintenance, training staff, complex licensing schemes that changes every year, upgrades that take days for even people who know what they're doing, half a dozen VMs to manage even for small deployments. it's an absolute PITA compared to opening up Gmail and clicking "call" on your coworkers name. Actually, you know what, it isn't similar. It's CRAZY, especially for similar functionality to what companies like Google and Microsoft hand out for free with essentially no setup or training cost. That's like three orders of magnitude more expensive than even expensive alternatives. So for real, you could spend $1mm on a telepresence setup for like ten or twenty rooms and not even have the thing working yet because you smoked out problems elsewhere in your network or CUCM. And that's ignoring the fact that you need a halfway decent network to run the thing and someone who really knows what they're doing with CUCM (or a consultant). Then you need to go out an buy telepresence endpoints to actually use the thing. I think my quote for a school district was something like a quarter million for just the CUCM infrastructure stuff & licensing. To give some rough figures on "tremendously expensive". However, I have not seen anyone deploy or use Telepresence the last 7 years and I struggle to see why that is the case. ![]() There were/are Telepresence offices for rent now in hotels that allow you to dial to your destination. This is because it would have replaced CxO meetings with crystal clear remote sessions, which would save you thousands every time someone needed to visit a regional office in another continent. However, the real rival of Telepresence is NOT videoconference it is airlines and hotels. This gives you, and the remote office a realistic size of you, making you feel they are present in the same office (since lighting, desks, chairs and color are the same). The way they do it is that they enforce ALL the rooms in the entire world to have the same size, color and guaranteed dedicated bandwidth, with the cameras and chairs being on the same height and distance. I remember back in 2013 when my company used to train me for Cisco Telepresence and I thought the idea would have caught up by now.Īt first I thought it was waaay too complicated and expensive, but once I have seen the online training by Cisco, I understood what they were selling.įor those who do not know the difference between Telepresence and other videoconferencing solutions, including Zoom, Skype, Teams, etc, Telepresence makes you feel like the other person is in the room with you.
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